Girls Auto Clinic Shop Assistant

Educate.Empower.Create a space where women feel respected, understood, and confident when it comes to their vehicles.

You'll be the heartbeat of the customer experience — and the right hand that keeps our operation, and our founder, running smooth.

What this role really is:

You wear two hats, and you wear them with energy: The customer experience. You manage how it feels to be a GAC customer — warm, upbeat, organized, handled. You help keep our reputation as a staple and destination in the Philadelphia market. The office support. You keep the Repair Center running effectively and efficiently, providing administrative support to our operations team. This is for someone who loves people, loves to help, and can run independently without being told twice.

What you'll own day to day:

The customer experience

Greet every customer with warmth, professionalism, and that signature upbeat spirit. Manage the customer journey from the first phone call to pick-up so every interaction feels handled. Answer phones and respond to emails and texts — fast, friendly, and on-brand. Schedule appointments and keep the front desk calm and welcoming. Help maintain GAC's reputation as a staple and destination in Philadelphia.

Office & operations support Keep front office files and records organized, in the shop and in Google Drive. Manage and collect customer payments. Provide administrative and clerical support to Repair Center operations. Be a direct right hand to operations and General Manager. Spot what needs doing and do it — helping the shop run effectively and efficiently.

What success looks like:

There are two goals for this role, and everything you do ladders up to them: Manage GAC's customer experiences in a way that upholds our brand mission — auto repair catered to women. Support Repair Center operations so the shop runs effectively and efficiently.

Who this is for:

Someone who: Brings a great, upbeat spirit — people feel it the second they meet you Loves customer service and genuinely enjoys engaging with people Is organized, reliable, and always ready to help Is comfortable working independently and managing their own time Wants to learn and grow, personally and professionally

And most importantly… This is for someone who wants their work to mean something in an industry that hasn't always felt welcoming to everyone.

We strongly encourage women and individuals from underrepresented backgrounds in automotive to apply. We want someone who loves this city, understands its culture, and wants to see Girls Auto Clinic become a staple Philadelphia brand.

If you're passionate about Philly and want to help make GAC a household name here, we want to meet you.

What You Bring

1–3 years of relevant experience in an office setting, preferably in an administrative or clerical role.

Excellent organizational skills, with the ability to prioritize and manage your time.

Strong oral and written communication, including spelling, grammar, and punctuation.

A real commitment to outstanding customer service and strong interpersonal skills.

Proficiency with computers, software, and general office equipment.

An open mind and an appetite for learning and growing, personally and professionally.

A valid driver's license.

The ability to lift 30–40 lbs.

Tools You'll Use

Shop-Ware (our shop management system)

Gmail and Google Drive

Phone, SMS, and email CRM tools

POS and payment processing systems

General office equipment

Where This Leads

We grow our own leaders. This role can develop into: Service Advisor, Assistant Manager, and General Manager. At Girls Auto Clinic, your ambition has a home. We invest in people who invest in our mission.

Salary Range:

$45,000 - $55,000 per year plus bonuses based on sales and membership sign ups.

How to Apply

If you're excited about the opportunity to join Girls Auto Clinic, we'd love to hear from you! Send your resume and a cover letter detailing why you're the perfect fit for the Shop Assistant role to nowhiring@girlsautoclinic.com.

Girls Auto Clinic is an Equal Opportunity Employer.